Work doesn't break inside your teams.
It breaks between them.
Eric Rutherford helps organizations fix the handoffs where projects stall, customers fall through the gaps, and good work gets lost.
Order Book
every team says it Finished,
Your best people spend their week chasing down what fell through the cracks.
Customers explain their problem again every time they're passed to someone new.
Each team is sure it did its job, and sure the other team didn't.
They're both right
the work broke in-between
so why are there still problems?
keynote
The Handoff: Why Work Breaks Between Teams and How to Fix It
Your silos are fine. Your handoffs aren't
This talk goes to the exact moment work moves from one team to the next, shows what gets lost there, and gives every level of the organization a simple way to hand off work so it moves smoothly.
How to spot where work is breaking down between your teams before it turns into rework, delays, and finger-pointing.
The three things every handoff needs to have to keep workflows moving smoothly.
A simple checklist anyone can use whether they are handing off work or receiving it
Your audience leaves with:
workshops also available
Projects
Check out my previous work
Rather than continuing to tell you what I can do, why not take a look for yourself? I’m proud of all my previous projects, and believe the success I’ve managed to cultivate in the past speaks for itself. Follow the link below to see some of my work.
For more than 25 years, Eric Rutherford has worked in the space between teams.
As a product marketing leader at companies including WEX, Trimble, and Franke, he built launch processes where none existed, connecting product, sales, marketing, and operations so work could move forward.
He has run cross-team launches that hit their dates, and has spent years figuring out why others don't.
The difference was never talent. It was what the handoff carried.
Work Approach